Outback Steakhouse logo - custom web development customer of Bayshore Solutions since 2006About Outback Steakhouse, Inc.

Headquartered in Tampa, Florida, Outback Steakhouse, Inc. (OSI), was founded in 1988 by those who believe in hospitality, sharing, quality, being courageous, and having fun! OSI is a company of restaurants that owns and operates Outback Steakhouse locations throughout the U.S. as well as Carrabba’s Italian Grill, Lee Roy Selmon’s, Cheeseburger in Paradise, Bonefish Grill, and Paul Lee’s Chinese Kitchen.

The Company also operates through joint venture relationships and existing franchise agreements with additional restaurants (including International locations) including Fleming’s Prime Steakhouse & Wine Bar. OSI also has a joint venture development relationship with Roy Yamaguchi, the chef and creator of Roy’s Restaurants located both in the U.S. and Japan.

Challenge

Outback Steakhouse was relying on a paper and phone-based ordering process which allowed restaurants to order fish and other seafood. The entire approach lacked accountability and resulted in problems with tracking and auditing orders. The parent brand also wanted ordering to be available on a global basis. By giving Outback Steakhouse access to the ordering process via the Internet, Bayshore Solutions made that availability a reality.

Solution

Bayshore Solutions custom developed a secure online B-to-B exchange that allows both restaurants and vendors to communicate needs and orders with regard to the supply and demand of seafood. Restaurants and vendors are supplied with password and login credentials, which provide dual communication access. The entire interface can be updated and is accessible globally for credentialed users. The website-based exchange permits each restaurant to order specific types of fish and seafood in alignment with the dining concept across the different Outback brands.

This solution was developed based upon the logical understanding that different restaurants have different needs. The implementation of the OSI website ordering exchange eliminated a paper-based order process, increased the speed and efficiency of obtaining seafood, and enhanced the company’s accountability.

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